Hi Grace - thanks so much for your review! Regarding the crease on your bag, that is likely a natural characteristic of the leather hide. Our leathers are minimally processed by a method called vegetable tanning. 90% of the world's leather is chrome tanned - a process that uses heavy metals to artificially alter the surface, eliminating the natural characteristics of the hide. But it's really harmful for the environment. Vegetable tanning is an eco-friendly process that uses only water and vegetable tannins so it's way better for the environment. The result is a leather where natural striations (creases) remain but it also allows the leather to absorb ambient moisture and develop a beautiful patina over time. It will transform into an even softer and more luxe hand feel than an artificially softened chrome tanned leather hide and these striations will eventually disappear.